Return Policy

Return and Exchange Policy:

We strive to ensure your satisfaction with every purchase. If, for any reason, you encounter issues with your purchased goods, we offer a hassle-free 7-day return and exchange policy. Please adhere to the following guidelines:

  1. Initiate the Process: Notify us within 7 days of receiving the goods by contacting our customer service team at 0325-2714347

  2. Provide Proof of Purchase: Have your order number and proof of purchase ready to facilitate the return or exchange process.

  3. Condition of Goods: Returned or exchanged items must be unused, in their original packaging, and in the same condition as received.

  4. Reason for Return: Clearly communicate the reason for the return or exchange, providing details about any defects or problems encountered.

  5. Return Authorization: Obtain a return authorization from our customer service team before sending back the goods. Packages without authorization may not be accepted.

  6. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

  7. Refund or Exchange: Once the returned goods are received and inspected, we will process either a refund or exchange.